Frequently Asked Questions
Reservations:
- How can I make a reservation with Luxor Limo?
- What information do I need to make a reservation with Luxor Limo?
- Are Luxor Limo chauffeurs and vehicles available on a hourly-hire basis?
- What are Luxor Limo’s cancellation policies?
- Once the chauffeur has picked me up, can I change the details of my trip?
Payments:
- How can I get a receipt?
- Can I book a vehicle for someone else and pay using my card?
- What credit cards do you accept?
- When will you charge my credit card?
- Does Luxor Limo & Car Service accept cash payments?
- Can the Luxor Limo driver accept checks?
- Does Luxor Limo & Car Service accept personal checks or business check payments?
Special requests:
- If we have a special occasion, can you put champagne or other beverages in the car?
- Do you supply car seats for children?
- Do you permit smoking in your vehicles?
- I have more than three large or oversized pieces of luggage, can I put my large or oversized luggage inside the car?
- Do you allow pets in your vehicles?
Airport:
- Will I be charged if my flight is delayed?
- What should I do once I land?
- Do you provide meet and greet service?
- What is Meet and Greet?
miscellaneous:
- I lost an item in one of your vehicles, how can I get it back?
- Will you call the passenger when the car is onsite or at the location?
Q- How can I make a reservation with Luxor Limo?
A- Just call us at 718-998-4111. You can also reach us or by using our online reservation system via our Website at www.luxorlimo.com. For more information, call us or email us at Luxorlimo@luxorlimo.com
Q- What information do I need to make a reservation with Luxor Limo?
A- Please provide us with the passenger(s) name(s), the exact pick up and drop-off location, your contact phone number (please try and provide two numbers), how many passengers will be traveling and your payment method. Please let us know if you have any special travel needs, like if you’re traveling with pets or need a car seat for your child.
Q- Are Luxor Limo chauffeurs and vehicles available on a hourly-hire basis?
A- Yes, we do provide hourly-hire services. There is a 2 hour minimum service requirement in Manhattan and a 3 hour minimum service requirement in all other boroughs. Please email or call us for hourly rates and our minimum requirements in other cities outside the immediate New York City area.
Q- What are Luxor Limo’s cancellation policies?
A- Luxor Limo has specific cancellation policies and procedures, so please call us within these timeframes.
If you must cancel within Manhattan, please telephone Luxor Limo at least 30 minutes before your scheduled pick-up time.If you must cancel within Brooklyn and Queens, please telephone at least one hour before your scheduled pick-up time. If you must cancel within Staten Island or the Bronx, please telephone at least 90 minutes before your scheduled pick-up time. If you call after these times, you will be responsible for the cost of the service.
For cancellation policies in other areas, please ask us or look for the time requirement in your e-confirmation at the time you are booking the reservation.
Stretch Limousines must be cancelled a minimum of 6 hours in advanced.
Prom packages must be cancelled one month in advanced.
Q- Once the chauffeur has picked me up, can I change the details of my trip?
A- Yes, but if you want to change any essential information about your route including your final destination, please call us and we’ll handle the details. Our experienced staff must keep accurate records to best serve you in making your trip a comfortable and safe experience.
A-The driver will provide you with a copy of the voucher & receipt. If you pay cash, please verify that the driver notes the cash payment on the voucher.
Q- Can I book a vehicle for someone else and pay using my card?
A- Yes, but you will need to fill out a Credit card Authorization form when scheduling the trip or pay by check. Checks must be received and processed before the day/evening of the trip, so please arrange for the check to be sent to Luxor Limo at least 5-7 business days prior to your trip.
Q- What credit cards do you accept?
A- We accept Visa, MasterCard, American Express, and Discover
Q- When will you charge my credit card?
A- We take an authorization on the card to guarantee fund availability 24 to 48 hours prios to your trip, it will show as "Pending transaction" on your credit card statement when viewed on-line. The authorization amount is usually higher than the expected charges just incase you decided to make additional stops or if you unexpectedly change your destination .We will then charge the correct amount to your card after your trip is completed. the chauffeur will take an imprint of the card in the vehicle and giving you a total of your charges.
Q- Does Luxor Limo & Car Service accept cash payments?
A- Yes, but a credit card is required when making the reservation.
Q-Can the Luxor Limo driver accept checks?
A- No, checks must be mailed to our main office 5-7 business days prior to your trip.
Q- Does Luxor Limo & Car Service accept personal checks or business check payments?
A- Yes, Checks must be received and processed before the day/evening of the trip, so please send the check to Luxor Limo 5-7 business days prior to your trip.
Q-If we have a special occasion, can you put champagne or other beverages in the car?
A- Yes, We would be happy to help you celebrate your special occasion. Champagne and other beverages are available for an additional charge, subject to availability.
Q- Do you supply car seats for children?
A- Yes, we provide car seats subject to availability. Please let us know when you are booking that a child will be traveling. There is a charge for each requested car seat because the driver must travel to our office to pick up the car seat before heading to the pick up location.
Q- Do you permit smoking in your vehicles?
A- No, by law the Taxi and Limousine Commission of New York prohibits smoking in all TLC licensed vehicles. Your chauffer will receive a summons if they allow any passengers to smoke in the car.
Q- I have more than three large or oversized pieces of luggage, can I put my large or oversized luggage inside the car?
A- No, the luggage will damage the interior of the vehicles. per company policy, if you are traveling with more than three large or oversized pieces of luggage, we recommend that you book a Stretch Limousine, SUV and/or a passenger van. (we have a large selection of vehicles, please call us for our recomendations)
Q- Do you allow pets in your vehicles?
A- Yes, we allow pets. Please note that company policy states that pets must be in a cage or traveling in a secure pet carrier at all times.
Q- Will I be charged if my flight is delayed?
A- No, If your flight is delayed and the updated information is posted on the airline's website then you will not be charged.
If your flight lands on time but is delayed on the runway, you will be granted 30 minutes waiting time on domestic flights and 45 minutes waiting time on international flights.
If your flight lands on time, but you are unable to meet the driver withing the 30 /45 minutes, then you will be charged an additional waiting fee
Q- What should I do once I land?
A- Call (718) 998 4111 once you get your luggage at the baggage claim area. If you arrived on a domestic flight and you added meet and greet to your trip when you reserved, your driver will be waiting in the baggage claim area.
If you are arriving on an international flight and you added meet and greet to your trip when you reserved, your driver will be waiting for you after you exit customs. Please call us immediately if you can’t find your driver to avoid waiting fees.
Q- Do you provide meet and greet service by the airport?
A- Yes, this service is Free on all Stretch limousines.
A- Meet & Greet is when the driver parks the car and meets you inside the airport with a sign helps you with your luggage to the vehicle.
Q- I lost an item in one of your vehicles, how can I get it back?
A- Unfortunately we are not responsible for any lost or misplaced items left in any of our vehicles. Please check to make sure you have all of your personal belonging with you before you exit the vehicle. If you do discover that you have lost or forgotten an item of value, please call our office and if the chauffer finds the item, you can come pick it up or we can drop it off at the location of your choice for an extra charge.
Q-Will you call the passenger when the car is onsite or at the location?
A- Yes, we will contact you/the passenger, But It is up to you / the passenger to be ready to board the vehicle at the scheduled time to avoid waiting charges. Please provide us with at least two phone numbers, so we can reach you and call us back immediately if you have any difficulty locating your chauffer and car/limo.
