Terms and Conditions
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Cancellation
Credit Card Procedures
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PLEASE READ CAREFULLY.
BY USING OUR SERVICE YOU SIGNIFY YOUR ACCEPTANCE TO THESE TERMS OF USE.
IF YOU DO NOT AGREE WITH ANY OF THE TERMS OF USE BELOW, PLEASE DO NOT USE OUR SERVICE. LUXOR LIMO INC RESERVES THE RIGHT, AT ANY TIME, TO MODIFY, ALTER OR UPDATE THESE TERMS OF USE. YOU AGREE TO BE BOUND BY SUCH MODIFICATIONS, ALTERATIONS OR UPDATES.
Reservations:
We recommend that our clients reserve a car ahead of time (at no additional charge) to be guaranteed a car at time of pick up. Luxor Limo will honor any reservation made online no less than 12 hours before the pick-up time. We can also provide you with a car at short notice by phone upon availability. All reservations made more than 24 hours before the scheduled pick-up time are guaranteed to have a vehicle available, However we can not guarantee you availability when you call with an “A.S.A.P“ reservation.
If you do not see your driver at a certain pick up point do not leave the spot before calling the dispatch room, (must call (718) 998 4111 ) we will direct you to your chauffeur. If you leave without calling you will be billed for the full price of the ride (or a no-show fee). If we do not hear from you, the driver will wait up to 20 minutes at regular pickups and up to 30 (or 60) minutes at inside airport pickups after the scheduled pickup time then call the dispatch room, we will then try to reach you by calling you at your cell phone, your home phone, or your contact person's phone all depending on the nature of the pickup, we will attempt to call your name on the airport intercom paging system in some cases. If we do not get a response we will then release the car and you will be billed for a No Show which will be the Full Price of the ride (or a no show fee). If you authorize the waiting time the driver will wait up to 2 hours. If we do not hear from you after the time frame, we will contact you again if no contact is made you will get billed for the ride plus the waiting time. Therefore A “No Show” fee is equal to the trip cost plus applicable wait time fee will be charged when the passenger fails to arrive at the designated location. If you cannot locate your Driver, Please call (718) 998 4111 to avoid a “No Show” fee.
Cancellations:
ALL CANCELLATIONS MUST BE MADE BY PHONE, If you cancel the car 2 hours or less before your schedule pick-up (for sedans) time you will be charged for the full price of the ride (or a cancellation / no show fee depending on the circumstances). We ask you inform us of any changes in your schedule in advance so we can avoid unnecessary charges.
For Stretch Limousines, Vans and SUV:
To cancel a Limousine Reservation without any charges you must call to cancel at least 4 hours prior to the scheduled pick up time (for out of town pick-ups there must be more notice given) . If you cancel the car after the 4 hour grace period or cancel on-location you will be charged for the full price of the ride. When you place a reservation you prevent us from accommodating other individuals that are in need for the same service you requested, Specially in The prom, wedding and busy holidays season.
*Please note that changing the pickup time is not considered as a cancellation please be aware that you can change your pickup time up to 2 hours before your trip without being charged any fees and the charge of the ride remains the same, for stretch limousines the cut off time is 4 Hours before the pick up time for, After which will be charged for the applicable waiting time. You only get charged a Cancellation Fee when you cancel the car after the grace period.
Damages Resulting From Your Act:
Luxor Limo Inc will charge you the cost of cleaning the vehicle as result of you or your authorized party Getting Sick in, or damaging the Car . You also agree and acknowledge to pay all the related fees and charges to get the vehicle back to its normal working condition.
We only take an authorization on the card to guarantee funds availability, it will show as (Pending funds) if you check your credit card account statement on-line. The authorization amount is usually higher than the expected charges just incase if you decided to make some additional stops you did not inform us of or changed your destination .We will then only charge your card after we receive the voucher from our driver stating the total amount due. Passengers are obligated to ask the driver for a receipt before leaving the car.
Disputes:
For Corporate clients with established corporate accounts All charges of the invoice will be considered correct and due upon receipt. unless we receive an objection within 10 days from the invoice date. Copies of the vouchers under dispute should be faxed or mailed to us and the disputed charges or items should be indicated. All disputes initiated after the allowed time frame period will be considered final and non refundable.
For Individual accounts and personal profiles, All charges applied to the customer's credit card will be considered correct. unless we receive an objection within 15 days from the charge date in writing. Copies of the credit card statement or credit card slips or vouchers should be faxed or mailed to us and the disputed charges or items should be indicated. All disputes initiated after the allowed time frame period will be considered final and non refundable.
Collection Fees:
You agree to pay all legal counseling fees, litigation fees, legal fees, costs, accounting fees, expenses and disbursements for all actions taken prior to, during and subsequent to the initiation of legal proceedings to collect payments due incases of non-payment
Rates Changes:
Luxor Limo Inc can change the rate book and any of the services, charges, costs, fees and expenses at any time without prior notice.
Itemized Invoices:
For Corporate clients with established corporate accounts, Itemized invoices will be sent regularly on a net 10 (Every 15 days).
For Individual accounts and personal profiles, Itemized invoices are sent only when requested.
Payment Due Date:
For Corporate clients with established corporate accounts, All payments should be received no later than 15 days from the invoice date. Payments not received within the time frame allowed shall occur interest charges added of %18 yearly or %1.5monthly.
For Individual accounts and personal profiles, All payments should be received after executing the ride. For credit card holders the total charge will be charged to their credit card after completion of ride.
Point To Point Fare:
Those are prices calculated based on mileage and zones for sedan trips within towns in New York, New Jersey, Connecticut and Pennsylvania States. Corporate accounts that meet the minimum usage requirements might eligible for special discounts depending on volume. Check with an account sales representative for special pricing.
Airport Prices:
Those are flat rates for trips to and from major and private airports in the Tri-State area. Prices are based on mileage and zones.
Hourly Rates:
Packages of Vehicles rented hourly regardless of the traveling distance. Certain hourly minimums and zones restrictions apply.
A 30 minutes for domestic (45 minutes International) grace period is allowed following the reported flight arrival time for Inside Pickups only when Meet & Greet Service is requested.
A ten 10 minute grace period is granted for all other pick-ups. Waiting time will be charged at 10 minute increments after the grace period for sedans.
Luxor Limo checks all domestic and international flights one hour before the driver is dispatched, billing starts after grace period allowed from the official time of arrival (ETA).
For train station pick-ups, train schedules can’t be monitored. Therefore, billing begins at the scheduled pick-up time.
Luxor Limo charges $10.00 for stops made within the same town (on the same route), $20.00 for stops made in towns slightly off the route of destination. Half of the price of towns not within the route of destination. Some restrictions and special cases may apply. Courtesy stops, such as briefly leaving the vehicle to pick up coffee, a newspaper or to mail a letter, do not incur extra charges. However, if longer stops or multiple stops are made you will be billed stop charges. Picking up additional passengers will also incur stop charges.
Tolls:
All round trip tolls are billed to the customer depending on the route chosen. Luxor Limo will charge for all round trip tolls to and from the designated destination. Tolls charges are reimbursed to the driver. Luxor Limo collect the tolls only, We don't charge them.
Meet & Greet:
Meet and Greet Airport Service is offered at no charge to stretch limousine customers ($15 to sedan customers). However parking and waiting time charges (if incurred) will be billed to your account or credit card. The driver will be instructed to meet the passenger by the baggage claim or customs with a sign that has his or her last name on it, the driver will then escort the passenger to the designated car location (Assisting with the luggage). This package comes with a complimentary 30 minutes free for domestic flights and 45 minutes free for international flights from the arrival time.
Parking:
All parking fees and other airport regulatory fees are additional (usually $6.00-$9.00). We collect those fees and reimburse the driver. We do not charge them.
Gratuity:
Tips can be given to the driver in cash or added to the invoice upon the customer's discretion and satisfaction, but unless otherwise instructed a 20% tip will be added to all vouchers.
BABY SEATS:
Luxor Limo recommends that parents get their own BABY SEATS however we can provide one for an additional $15 (please mention that you will need a baby seat when you place your reservation).
Holidays Surcharges:
Holiday and Severe Weather surcharge, may be applied to trips occurring on:
New Year's Day
Memorial Day
Labor Day
Christmas Day
Fourth of July
Thanksgiving Day
