Questions and answers

Answer: You can reserve Online on our secure website:

By Phone: Dispatchers available 24/7, simply call us at 866-998-4111

By Email:

Answer: Please provide us with the passenger(s) name(s), as well as how many passengers there will be, the pickup and drop off locations, your contact information, flight informations (if any), and form of payment. If there are any special travel needs, a child seat or accommodations for animals.

Yes we provide transportation services worldwide, on some of these international locations we require a 24 hour notice for reservations.

Answer: Yes, we do provide hourly-hire services. Please email or call us for hourly rates and our minimum requirements in other cities outside the immediate New York City area.

Cancellation Policy

Cancellation fee is based on the pick-up location and the time the reservation is canceled:

Pick up location is:

Must cancel the reservation prior to:

Anywhere in Manhattan

AT LEAST 1 Hour before the scheduled Pickup Time.


Outer Boroughs Of NYC

AT LEAST 3 Hours before the scheduled pick up time

Anywhere in the United States

AT LEAST 6 Hours before the scheduled Pickup Time.

Outside the U.S.A

AT LEAST 24 Hours before the scheduled Pickup Time.

Stretch Limousines, Shuttle Vans, Limo Vans*
NYC and Outer Boroughs

NO CHARGE if canceled WITHIN 24 HOURS of placing the reservation. 25% CANCELLATION FEE after the 24 hour grace period. Full Charge if canceled less than 24 hours before the scheduled Pickup Time.

Stretch Limousines, Shuttle Vans, Limo Vans


NO CHARGE if canceled at LEAST 3 hours before the scheduled pickup time. NO CHARGE IF ARRIVING FLIGHT IS CANCELLED BY AIRLINE. We monitor arriving flights, We do not monitor DEPARTING flight.

All Specialty Vehicles (Buses, Antiques, etc.)*

NO CHARGE if canceled WITHIN 24 HOURS of placing the reservation. 25% CANCELLATION FEE after the 24 hour grace period. Full Charge if canceled less than 72 hours before the scheduled Pickup Time.

Cancellations that occur at less than these time frames will result in a charge of the full fare plus any applicable tolls.

*For special events (weddings, proms, graduations, any special events, etc.), the cancellation fee is 25% if canceled after booking, and 100% if canceled less than 1 week before the event date. Any change to a reservation that occurs at less than the time frames or other stipulations set forth above will be deemed to be a cancellation of the original reservation and will result in the imposition of the applicable cancellation or modification fees.

The cancellation and other fees set forth above also apply in the event the passenger is not available for his/her scheduled pick-up (no-show).

Answer: Yes, but if you want to change any essential information about your route including your final destination, please call us and we'll handle the details. Our experienced staff must keep accurate records to best serve you in making your trip a comfortable and safe experience.

Answer: All Reciepts are sent by email.

Yes, when booking your ride you select how much gratuity (tip) is included in the total fare of every trip. You are not responsible for giving the driver an additional tip when exiting, the driver has already been taken care of.

Answer: Yes.

For ALL airport arrivals the scheduled pickup time should be made for the time the flight is scheduled to land. If you would like to be picked up at a specific time, then you should reserve for that specific time and we will send the car for the time you choose (we still need the flight information even if you choose to be picked up at a different time than the flight landing time.)

Answer: We accept Visa, MasterCard, American Express, Discover, JCB, and Diners Club.

Answer: We take an authorization on the card to guarantee fund availability 24 to 48 hours prior to your trip; it will show as a "Pending transaction" on your credit card statement when viewed on-line. The authorization amount is usually higher than the expected charges in the event you decide to make additional stops or if you unexpectedly change your destination. We will then charge the correct amount to your card after your trip is completed. For all Stretch Limousine and Specialty vehicles a deposit will be charged when making a reservation.

Answer: You may pay cash at the office location. IF you would like to pay the chauffeur in cash you would need to advise the office when making the reservation and provide a credit card for a hold until payment is made to the chauffeur on the day of service. A credit/debit card is required to make a reservation. Monthly or Bi-weekly billing accounts are also available.

Answer: Yes, checks are only accepted if you have an account with Luxor Limo, to pay monthly invoices.

Answer: No.

Answer: Yes, We would be happy to help you celebrate your special occasion. Champagne and other beverages are available for an additional charge, subject to availability. Only available in Stretch Limousines.

Answer: Yes, we provide car seats, subject to availability. Please let us know when you are booking that a child will be traveling. There is a charge for each requested car seat because the driver must travel to our office to pick up the car seat before heading to the pickup location. It is recommended to make reservations for child seats at least 24 hours prior to pickup time.

According to the NYC Taxi & Limosuine Commission car seats are not mandatory. If it makes you feel more secure, you can request for a child seat.

Answer: No, the Taxi and Limousine Commission of New York prohibits smoking in all TLC licensed vehicles.

Answer: No, the luggage will damage the interior of the vehicles. Per company policy, if you are traveling with more than three large or oversized pieces of luggage, we recommend that you book a Stretch Limousine, SUV and/or a passenger van. (We have a large selection of vehicles; please call us for our recommendations)

Answer: Yes, we allow pets. Please note that company policy states that pets must be in a secure pet carrier at all times. We must be notified when making a reservation that a pet will be traveling in the vehicle.

Answer: No, if your flight is delayed and the updated information is posted on the airline's website then you will not be charged. If your flight lands on time but is delayed on the runway, you will be granted 30 minutes waiting time on domestic flights and 45 minutes waiting time on international flights.

If your flight lands on time, but you are unable to meet the driver within the 30 minute domestic /45 minutes international, after that time has passed waiting charges will begin.

Answer: Call  once you collect your luggage at the baggage claim area. If you arrived on a domestic flight and you added meet and greet to your trip when you reserved, your driver will be waiting in the baggage claim area. If you are arriving from an international flight and you reserved a Meet & Greet service, the driver will be waiting at the exit of customs with a Welcome Sign. For all curbside pickups please call us upon collecting your luggage and make your way to the passenger pickup area. If for any reason you can not locate your driver please call us at

Answer: Yes, this service must be requested when making a reservation.

Answer:  Meet & Greet is when the driver parks the car and meets you inside the airport with a sign, and assists you with your luggage to the vehicle. For international flights driver will meet & greet at the exit of customs, for domestic flights the driver will meet & greet at the baggage claim.

Answer: Please check to make sure you have all of your personal belonging with you before you exit the vehicle. If you do discover that you have lost or forgotten an item , please call our office. if the chauffer finds the item, you can pick it up or we can drop it off at the location of your choice for a charge. We are NOT responsible for ANY lost or misplaced belongings.

Answer: Yes, we will contact you/the passenger, But It is up to you / the passenger to be ready to board the vehicle at the scheduled time to avoid waiting charges. Please provide us with at least two phone numbers, so we can reach you and call us back immediately if you have any difficulty locating your chauffer and car/limo.