QUESTIONS AND ANSWERS
How can I make a reservation with New York Limousines?
You can reserve Online on our secure website:
By Phone: Dispatchers available 24/7, simply call us at 866-998-4111
By Email: Reservations@luxorlimo.com.
What are New York Limousines' cancellation policies?
Sedan and SUVs must be canceled at least 3 hours prior to the pick-up time within NYC.
Outside of NYC at least 12 hours prior to pick-up time.
MKT Limousines and Shuttle Vans
NYC and Outer Boroughs
25% CANCELLATION FEE on all cancelations, Full Charge if canceled less than 72 hours before the scheduled Pickup Time.
All Specialty Vehicles (Buses, super stretches, etc.)*
25% CANCELLATION FEE on all cancelations, Full Charge if canceled less than 2 weeks before the scheduled Pickup Time.
*For special events (weddings, proms, graduations, any special events, etc.), the cancellation fee is 50% if canceled after booking, and 100% if canceled less than 1 month before the event date. Any change to a reservation that occurs at less than the time frames or other stipulations set forth above will be deemed to be a cancellation of the original reservation and will result in the imposition of the applicable cancellation or modification fees.
The cancellation and other fees set forth above also apply in the event the passenger is not available for his/her scheduled pick-up (no-show).
How can I get a receipt?
All Reciepts are sent by email
Does New York Limousines accept cash payments?
We do not accept cash payments. All payments must be made via credit/debit card or Chase Quickpay / Zelle
Do you supply car seats for children?
We do not provide child seats, According to the NYC Taxi & Limousine Commission car seats are not mandatory in a For-hire vehicle.
I have more luggage than expected; can I put my additional luggage inside the car?
No, the luggage will damage the interior of the vehicles and can be a danger if the driver short-stops. we recommend that you book a vehicle that is suitable for your needs. (we have a large selection of vehicles; please call us for our recommendations)
small backpacks or personal items are permitted inside the vehicle
Will I be charged if my flight is delayed?
No, we will monitor your flight up until the moment the vehicle is dispatched. if your flight is delayed before the vehicle is dispatched and the flight information is posted on the airline's website then you will not be charged. If your flight lands on time but is delayed on the runway, you will be granted 30 minutes waiting time on domestic flights and 45 minutes waiting time on international flights.
Private flights do not allow flight tracking, if you are flying on a private flight we will not be able to monitor your flight.
If your flight lands on time, but you are unable to meet the driver within the 30 minutes for domestic or 45 minutes for international flights, waiting charges will begin.
Do you provide meet and greet service by the airport?
Yes, this service must be requested when making a reservation.
I lost an item in one of your vehicles, how can I get it back?
Please check to make sure you have all of your personal belonging with you before you exit the vehicle. If you do discover that you have lost or forgotten an item, please call our office. if the chauffeur finds the item, you can pick it up or we can drop it off at the location of your choice for a charge. We are NOT responsible for ANY lost or misplaced belongings.
What information do I need to make a reservation with New York Limousines?
Please provide us with the passenger(s) name(s), as well as how many passengers there will be, the pickup and drop off locations, your contact information, flight information (if any), and form of payment. If there are any special travel needs, a child seat or accommodations for animals.
Once the chauffeur has picked me up, can I change the details of my trip?
Yes, but if you want to change any essential information about your route including your final destination, please call us and we'll handle the details. Our experienced staff must keep accurate records to best serve you in making your trip a comfortable and safe experience.
When booking an airport pickup, what time should I make the car reservation for?
For ALL airport arrivals the scheduled pickup time should be made for the time the flight is scheduled to land. If you would like to be picked up at a specific time, then you should reserve for that specific time and we will send the car for the time you choose (we still need the flight information even if you choose to be picked up at a different time than the flight landing time.)
When will you charge my credit card?
your card will be charged at the time of booking for all rides within 30 days.
for trips further away we will charge the deposit at the time of booking and the remainder 1 week prior to the date of service.
If we have a special occasion, can you put champagne or other beverages in the car?
we are not permitted to provide alcohol in the vehicles, if you want to bring alcohol on your trip please make sure to reserve a vehicle with a divider. (all passengers must be 21 or accompanied by a parent/guardian)
Do you permit smoking in your vehicles?
No, the Taxi and Limousine Commission of New York prohibits smoking in all TLC licensed vehicles.
Do you allow pets in your vehicles?
Yes, we allow pets. Please note that company policy states that pets must be in a secure pet carrier at all times. We must be notified when making a reservation that a pet will be traveling in the vehicle.
What should I do once I land at the airport?
Call once you collect your luggage at the baggage claim area. If you arrived on a domestic flight and you added meet and greet to your trip when you reserved, your driver will be waiting in the baggage claim area. If you are arriving from an international flight and you reserved a Meet & Greet service, the driver will be waiting at the exit of customs with a Welcome Sign. For all curbside pickups; the driver's information will be texted to you when your flight lands, please call the driver upon collecting your luggage and make your way to the passenger pickup area. If for any reason you can not locate your driver please call us at 718-998-4111.
What is Meet and Greet?
Meet & Greet is when the driver parks the car and meets you inside the airport with a sign, and assists you with your luggage to the vehicle. For international flights driver will meet & greet at the exit of customs, for domestic flights the driver will meet & greet at the baggage claim.
Will you contact the passenger when the vehicle is "On-Location"?
Yes, we will contact you/the passenger. If possible, please provide us with an additional phone number in case we are unable to reach you on the primary number provided.
We will send an automated text to the primary phone number on file informing you / the passenger that the driver is On-location and the vehicle/chauffeur details.